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Elements and Performance Criteria

  1. Prepare to install and configure a computer operating system and software
  2. Scope of work is determined from documentation and/or discussions with work supervisor
  3. Operating system and application software versions required for the installation are obtained in accordance with workplace procedures and job requirements
  4. Upgrade computer and peripheral software
  5. Operating system, software applications and network device drivers are tested in preparation for return to service/customer in accordance with workplace procedures
  6. Operating system network and software malfunctions are identified using logical techniques in accordance with operating system configuration and workplace procedures
  7. Malfunctions are rectified using relevant software in accordance with workplace procedures and relevant industry standards
  8. Methods for dealing with unplanned situations are in accordance with WHS/OHS and workplace procedures
  9. Installation and configuration are carried out efficiently without waste of materials and energy or damage to apparatus, the surrounding environment or relevant services
  10. Complete and report upgrading and maintenance activities
  11. Operating system network and software installation is documented in accordance with workplace procedures and relevant person/s notified

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least two separate occasions and include:

applying relevant work health and safety (WHS)/occupational health and safety (WHS/OHS) requirements, including the use of risk control measures

carrying out installation and configuration without waste of materials and energy or damage to apparatus, the surrounding environment or relevant services

completing and reporting upgrading and maintenance activities

dealing with unplanned situation

documenting installation activities

identifying and rectifying operating systems and application malfunctions

installing and configuring operating system

installing and configuring software for an application

installing operating system, application and network software

obtaining relevant operating and software versions

preparing to install and configure a computer operating system and software

testing operating system, software applications and network device drivers

upgrading computer and software.


Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

file structure and management

function, components and concepts

operating system components and structure

operating systems available

operating systems malfunctions and solutions

problem-solving techniques

relevant job safety assessments or risk mitigation processes

relevant manufacturer specifications and operating instructions

relevant materials, energy, surrounding environment and relevant services

relevant operating system, application and network software

relevant software

relevant WHS/OHS legislated requirements

relevant workplace documentation

relevant workplace instructions, policies and procedures

system installation and configuration

system tools.